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A full time HUC position with the Extended Care Facility (ECF) opened up a year or so later, and Sonya moved there, where she put her organizing/management skills to good use.
Sonya's southern charm was a big hit with patients and their families, and her ever-present smile and team spirit (along with her baked goods) made her a well-loved co-worker.
When the opportunity arose to move to the medical records department, Sonya accepted the challenge, and she shines in her efforts to provide our patients and hospital employees with the great service they deserve, to such an extent that she is Boundary Community Hospital's December non-patient care Employee of the Month!
In addition to her duties in the medical records department, on multiple occasions she has covered the ED/medical HUC position at times of sickness or injury -- sometimes coming in after very little (or no) sleep before a night shift or getting stuck additional hours during a snow emergency.
Medical records is all about the details, and Sonya is thorough and meticulous in her review of the records that come through and leave from the department. She assists patients in getting what they need in a timely manner, as well as handling insurance and other details, in addition to meeting the reporting needs of hospital staff and monitoring the flow of work in the department to allow for timely charge submission.
In addition, she trains the hospital's HUC staff on medical record functions, and provides ongoing support and training for them as changes arise.